APA Citation

Fitzsimmons, J. A. (2006). Service Management: Operations, Strategy, and Information Technology. McGraw Hill.

Chicago Style Citation

Fitzsimmons, James A. Service Management: Operations, Strategy, and Information Technology. McGraw Hill, 2006.

MLA Citation

Fitzsimmons, James A. Service Management: Operations, Strategy, and Information Technology. McGraw Hill, 2006.

Warning: These citations may not always be 100% accurate.