APA Citation

Freeland, J. G. (2003). The Ultimate CRM Handbook Strategies and Concepts for Building Enduring Customer Loyalty and Profitability. The Dryden Press.

Chicago Style Citation

Freeland, John G. The Ultimate CRM Handbook Strategies and Concepts for Building Enduring Customer Loyalty and Profitability. The Dryden Press, 2003.

MLA Citation

Freeland, John G. The Ultimate CRM Handbook Strategies and Concepts for Building Enduring Customer Loyalty and Profitability. The Dryden Press, 2003.

Warning: These citations may not always be 100% accurate.