(1996). Dasar-dasar Total Quality Management (pertama.). Yogyakarta: Andi.
Chicago Style CitationDasar-dasar Total Quality Management. pertama. Yogyakarta: Andi, 1996.
MLA CitationDasar-dasar Total Quality Management. pertama. Yogyakarta: Andi, 1996.
Warning: These citations may not always be 100% accurate.