APA Citation

Tjiptono, F. (2005). PRINSIP-PRINSIP TOTAL QUALITY SERVICE (TQS). ANDI.

Chicago Style Citation

Tjiptono, Fandy. PRINSIP-PRINSIP TOTAL QUALITY SERVICE (TQS). ANDI, 2005.

MLA Citation

Tjiptono, Fandy. PRINSIP-PRINSIP TOTAL QUALITY SERVICE (TQS). ANDI, 2005.

Warning: These citations may not always be 100% accurate.