Tjiptono, F. (2005). PRINSIP-PRINSIP TOTAL QUALITY SERVICE (TQS). ANDI.
Chicago Style CitationTjiptono, Fandy. PRINSIP-PRINSIP TOTAL QUALITY SERVICE (TQS). ANDI, 2005.
MLA CitationTjiptono, Fandy. PRINSIP-PRINSIP TOTAL QUALITY SERVICE (TQS). ANDI, 2005.
Warning: These citations may not always be 100% accurate.