APA Citation

MACAULAY, S. (1996). How To Improve Your Customer Service: Kiat Meningkatkan Pelayanan bagi Pelanggan. Gramedia Pustaka Utama.

Chicago Style Citation

MACAULAY, Steve. How To Improve Your Customer Service: Kiat Meningkatkan Pelayanan Bagi Pelanggan. Gramedia Pustaka Utama, 1996.

MLA Citation

MACAULAY, Steve. How To Improve Your Customer Service: Kiat Meningkatkan Pelayanan Bagi Pelanggan. Gramedia Pustaka Utama, 1996.

Warning: These citations may not always be 100% accurate.