APA Citation

BUTTLE, F. (2007). Manajemen hubungan pelanggan (Customer relation management). Concepts and tools. Elsevier Pub. Company.

Chicago Style Citation

BUTTLE, Francis. Manajemen Hubungan Pelanggan (Customer Relation Management). Concepts and Tools. Elsevier Pub. Company, 2007.

MLA Citation

BUTTLE, Francis. Manajemen Hubungan Pelanggan (Customer Relation Management). Concepts and Tools. Elsevier Pub. Company, 2007.

Warning: These citations may not always be 100% accurate.