FITZSIMMONS, J. A. (1998). Service management. Operations, strategy, and information technology. McGraw-Hill Book Company.
Chicago Style CitationFITZSIMMONS, James A. Service Management. Operations, Strategy, and Information Technology. McGraw-Hill Book Company, 1998.
MLA CitationFITZSIMMONS, James A. Service Management. Operations, Strategy, and Information Technology. McGraw-Hill Book Company, 1998.
Warning: These citations may not always be 100% accurate.