APA Citation

HOPE, C. (1997). Service Operation Management: Strategy, design and delivery. Prentice Hall.

Chicago Style Citation

HOPE, Christine. Service Operation Management: Strategy, Design and Delivery. Prentice Hall, 1997.

MLA Citation

HOPE, Christine. Service Operation Management: Strategy, Design and Delivery. Prentice Hall, 1997.

Warning: These citations may not always be 100% accurate.