APA Citation

Fandy Tjiptono, G. C. (2011). Service, Quality & Satisfaction. Andi.

Chicago Style Citation

Fandy Tjiptono, Gregorius Chandra. Service, Quality & Satisfaction. Andi, 2011.

MLA Citation

Fandy Tjiptono, Gregorius Chandra. Service, Quality & Satisfaction. Andi, 2011.

Warning: These citations may not always be 100% accurate.