(2006). Encyclopaedia of Quality Management in Hospital and Health Care Administration Book 3: Achieving Service Excellence Strategies for Healthcare. Pentagon Press.
Chicago Style CitationEncyclopaedia of Quality Management in Hospital and Health Care Administration Book 3: Achieving Service Excellence Strategies for Healthcare. Pentagon Press, 2006.
MLA CitationEncyclopaedia of Quality Management in Hospital and Health Care Administration Book 3: Achieving Service Excellence Strategies for Healthcare. Pentagon Press, 2006.
Warning: These citations may not always be 100% accurate.