APA Citation

CARLAW, P. e. a. (1999). The Big Book of Customer Service Training Games. Mc Graw Hill.

Chicago Style Citation

CARLAW, Peggy et al. The Big Book of Customer Service Training Games. Mc Graw Hill, 1999.

MLA Citation

CARLAW, Peggy et al. The Big Book of Customer Service Training Games. Mc Graw Hill, 1999.

Warning: These citations may not always be 100% accurate.