DOANE, D. S. e. a. (2005). The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service. AMACOM.
Chicago Style CitationDOANE, Darryl S. et al. The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service. AMACOM, 2005.
MLA CitationDOANE, Darryl S. et al. The Customer Service Activity Book: 50 Activities for Inspiring Exceptional Service. AMACOM, 2005.
Warning: These citations may not always be 100% accurate.