APA Citation

TJIPTONO, F. (2008). Service Management: Mewujudkan Pelayanan Prima. Andi.

Chicago Style Citation

TJIPTONO, Fandy. Service Management: Mewujudkan Pelayanan Prima. Andi, 2008.

MLA Citation

TJIPTONO, Fandy. Service Management: Mewujudkan Pelayanan Prima. Andi, 2008.

Warning: These citations may not always be 100% accurate.