APA Citation

MARTIN, W. B. (2005). Quality Customer Service: Cara Jitu Memikat Hati Pelanggan. PPM.

Chicago Style Citation

MARTIN, William B. Quality Customer Service: Cara Jitu Memikat Hati Pelanggan. PPM, 2005.

MLA Citation

MARTIN, William B. Quality Customer Service: Cara Jitu Memikat Hati Pelanggan. PPM, 2005.

Warning: These citations may not always be 100% accurate.