APA Citation

Fitzsimmons, J. A. (2008). Service manajemen: Oprrations, strategy information technology. McGraw-Hill.

Chicago Style Citation

Fitzsimmons, James A. Service Manajemen: Oprrations, Strategy Information Technology. McGraw-Hill, 2008.

MLA Citation

Fitzsimmons, James A. Service Manajemen: Oprrations, Strategy Information Technology. McGraw-Hill, 2008.

Warning: These citations may not always be 100% accurate.