APA Citation

Barnes, J. G. (2003). Secrets of customer relationship management: Rahasia manajemen hubungan pelanggan. Andi.

Chicago Style Citation

Barnes, James G. Secrets of Customer Relationship Management: Rahasia Manajemen Hubungan Pelanggan. Andi, 2003.

MLA Citation

Barnes, James G. Secrets of Customer Relationship Management: Rahasia Manajemen Hubungan Pelanggan. Andi, 2003.

Warning: These citations may not always be 100% accurate.