Tjiptono, F. (1997). Prinsip-prinsip total quality service. Andi Offset.
Chicago Style CitationTjiptono, Fandy. Prinsip-prinsip Total Quality Service. Andi Offset, 1997.
MLA CitationTjiptono, Fandy. Prinsip-prinsip Total Quality Service. Andi Offset, 1997.
Warning: These citations may not always be 100% accurate.