APA Citation

Fitzsmmons, J. A. Service Management. McGraw-Hill, New York, Th 2004.

Chicago Style Citation

Fitzsmmons, James A. Service Management. McGraw-Hill, New York, Th 2004.

MLA Citation

Fitzsmmons, James A. Service Management. McGraw-Hill, New York, Th 2004.

Warning: These citations may not always be 100% accurate.