APA Citation

Schonberger, R. J. (1991). Operations management: Improving customer service. Irwin.

Chicago Style Citation

Schonberger, Richard J. Operations Management: Improving Customer Service. Irwin, 1991.

MLA Citation

Schonberger, Richard J. Operations Management: Improving Customer Service. Irwin, 1991.

Warning: These citations may not always be 100% accurate.