APA Citation

Martin, W. B. (2004). Quality customer service: Cara jitu memikat hati pelanggan. PPM.

Chicago Style Citation

Martin, William B. Quality Customer Service: Cara Jitu Memikat Hati Pelanggan. PPM, 2004.

MLA Citation

Martin, William B. Quality Customer Service: Cara Jitu Memikat Hati Pelanggan. PPM, 2004.

Warning: These citations may not always be 100% accurate.