Gitlow, S. J. (1994). Total Quality Management in Action. Englewood Cliffs:Prentice Hall.
Chicago Style CitationGitlow, Shelly J.,Gitlow. Total Quality Management in Action. Englewood Cliffs:Prentice Hall, 1994.
MLA CitationGitlow, Shelly J.,Gitlow. Total Quality Management in Action. Englewood Cliffs:Prentice Hall, 1994.
Warning: These citations may not always be 100% accurate.