APA Citation

Martin, W. B. (1989). Managing Quality Customer Service. London:Kogan Page LImited.

Chicago Style Citation

Martin, William B. Managing Quality Customer Service. London:Kogan Page LImited, 1989.

MLA Citation

Martin, William B. Managing Quality Customer Service. London:Kogan Page LImited, 1989.

Warning: These citations may not always be 100% accurate.