APA Citation

Kasmir. (2006). Etika customer service. Jakarta:Rajagrafindo Persada.

Chicago Style Citation

Kasmir. Etika Customer Service. Jakarta:Rajagrafindo Persada, 2006.

MLA Citation

Kasmir. Etika Customer Service. Jakarta:Rajagrafindo Persada, 2006.

Warning: These citations may not always be 100% accurate.