Martin, W. B. (2003). Providing Quality Service: What every Hospitality service provider needs to know. Upper Saddle River, New Jersey: Pearson Education.
Chicago Style CitationMartin, William B. Providing Quality Service: What Every Hospitality Service Provider Needs to Know. Upper Saddle River, New Jersey: Pearson Education, 2003.
MLA CitationMartin, William B. Providing Quality Service: What Every Hospitality Service Provider Needs to Know. Upper Saddle River, New Jersey: Pearson Education, 2003.
Warning: These citations may not always be 100% accurate.