APA Citation

James A. Fitzsimmons, M. J. F. (2001). Service Management ; Operations Strategy and Information Technology 3rd edition.

Chicago Style Citation

James A. Fitzsimmons, Mona J. Fitzsimmons. Service Management ; Operations Strategy and Information Technology 3rd Edition. 2001.

MLA Citation

James A. Fitzsimmons, Mona J. Fitzsimmons. Service Management ; Operations Strategy and Information Technology 3rd Edition. 2001.

Warning: These citations may not always be 100% accurate.