GALE, B. T. (1994). Managing Customer Value: Creating Quality & Service That Customers Can See. The Free Press.
Chicago Style CitationGALE, Bradley T. Managing Customer Value: Creating Quality & Service That Customers Can See. The Free Press, 1994.
MLA CitationGALE, Bradley T. Managing Customer Value: Creating Quality & Service That Customers Can See. The Free Press, 1994.
Warning: These citations may not always be 100% accurate.