GOETSCH, D. L. (1994). Introduction to Total Quality: Quality Management for Production Processing and Service; second edition. Prentice Hall.
Chicago Style CitationGOETSCH, David L. Introduction to Total Quality: Quality Management for Production Processing and Service; Second Edition. Prentice Hall, 1994.
MLA CitationGOETSCH, David L. Introduction to Total Quality: Quality Management for Production Processing and Service; Second Edition. Prentice Hall, 1994.
Warning: These citations may not always be 100% accurate.