APA Citation

Jacka, J. M. (2009). Business process mapping: Improving customer satisfaction. John Wiley & Sons.

Chicago Style Citation

Jacka, J. Mike. Business Process Mapping: Improving Customer Satisfaction. John Wiley & Sons, 2009.

MLA Citation

Jacka, J. Mike. Business Process Mapping: Improving Customer Satisfaction. John Wiley & Sons, 2009.

Warning: These citations may not always be 100% accurate.