APA Citation

Zeithaml, V. A. (1990). Delivering quality service: Balancing customer perceptions and expectations. The Free.

Chicago Style Citation

Zeithaml, Valarie A. Delivering Quality Service: Balancing Customer Perceptions and Expectations. The Free, 1990.

MLA Citation

Zeithaml, Valarie A. Delivering Quality Service: Balancing Customer Perceptions and Expectations. The Free, 1990.

Warning: These citations may not always be 100% accurate.