APA Citation

Tjiptono, F. (2000). Manajemen jasa. Saint Joseph's University.

Chicago Style Citation

Tjiptono, Fandy. Manajemen Jasa. Saint Joseph's University, 2000.

MLA Citation

Tjiptono, Fandy. Manajemen Jasa. Saint Joseph's University, 2000.

Warning: These citations may not always be 100% accurate.