APA Citation

Schonberger, R. J. (1991). Operations Management: Improving Customer Service. IRWIN.

Chicago Style Citation

Schonberger, Richard J. Operations Management: Improving Customer Service. IRWIN, 1991.

MLA Citation

Schonberger, Richard J. Operations Management: Improving Customer Service. IRWIN, 1991.

Warning: These citations may not always be 100% accurate.