APA Citation

Besterfield, D. H. (2003). Total quality management. Prentice Hall, Inc.

Chicago Style Citation

Besterfield, Dale H. Total Quality Management. Prentice Hall, Inc, 2003.

MLA Citation

Besterfield, Dale H. Total Quality Management. Prentice Hall, Inc, 2003.

Warning: These citations may not always be 100% accurate.