APA Citation

Oakland,John S. Total quality management: The route to improving performance. Butterworth-Heinemann.

Chicago Style Citation

Oakland,John S. Total Quality Management: The Route to Improving Performance. Butterworth-Heinemann.

MLA Citation

Oakland,John S. Total Quality Management: The Route to Improving Performance. Butterworth-Heinemann.

Warning: These citations may not always be 100% accurate.