APA Citation

BARNES, J. G. (2003). Secrets of customer relationship management. Rahasia manajemen hubungan pelanggan. Andi Offset.

Chicago Style Citation

BARNES, James G. Secrets of Customer Relationship Management. Rahasia Manajemen Hubungan Pelanggan. Andi Offset, 2003.

MLA Citation

BARNES, James G. Secrets of Customer Relationship Management. Rahasia Manajemen Hubungan Pelanggan. Andi Offset, 2003.

Warning: These citations may not always be 100% accurate.