APA Citation

Maccaulay, S. (1997). How to Improve Your Customer Service: Kiat Meningkatkan Pelayanan bagi Pelanggan. Gramedia.

Chicago Style Citation

Maccaulay, Steve. How to Improve Your Customer Service: Kiat Meningkatkan Pelayanan Bagi Pelanggan. Gramedia, 1997.

MLA Citation

Maccaulay, Steve. How to Improve Your Customer Service: Kiat Meningkatkan Pelayanan Bagi Pelanggan. Gramedia, 1997.

Warning: These citations may not always be 100% accurate.