APA Citation

Zeithaml, V. A. (1990). Delivering Quality SErvice. Mc Milan.

Chicago Style Citation

Zeithaml, Valarie A. Delivering Quality SErvice. Mc Milan, 1990.

MLA Citation

Zeithaml, Valarie A. Delivering Quality SErvice. Mc Milan, 1990.

Warning: These citations may not always be 100% accurate.