APA Citation

Payne, S. (2003). Delivering customer service: How to win a competitive edge through managing customer relationships successfully. Grolier International.

Chicago Style Citation

Payne, Shelia. Delivering Customer Service: How to Win a Competitive Edge Through Managing Customer Relationships Successfully. Grolier International, 2003.

MLA Citation

Payne, Shelia. Delivering Customer Service: How to Win a Competitive Edge Through Managing Customer Relationships Successfully. Grolier International, 2003.

Warning: These citations may not always be 100% accurate.