GASPERSZ, V. (2001). Total quality management (TQM). Gramedia Pustaka Utama.
Chicago Style CitationGASPERSZ, Vincent. Total Quality Management (TQM). Gramedia Pustaka Utama, 2001.
MLA CitationGASPERSZ, Vincent. Total Quality Management (TQM). Gramedia Pustaka Utama, 2001.
Warning: These citations may not always be 100% accurate.