APA Citation

FITZSIMMONS, J. A. (2004). Service management: Operations, strategy, information technology. McGraw Hill.

Chicago Style Citation

FITZSIMMONS, James A. Service Management: Operations, Strategy, Information Technology. McGraw Hill, 2004.

MLA Citation

FITZSIMMONS, James A. Service Management: Operations, Strategy, Information Technology. McGraw Hill, 2004.

Warning: These citations may not always be 100% accurate.