Donovan, P. (1994). Delighting customers: How to build a customer-driven organization. Chapman & Hall.
Chicago Style CitationDonovan, Peter. Delighting Customers: How to Build a Customer-driven Organization. Chapman & Hall, 1994.
MLA CitationDonovan, Peter. Delighting Customers: How to Build a Customer-driven Organization. Chapman & Hall, 1994.
Warning: These citations may not always be 100% accurate.