La Londe, B. J. (1976). Customer service: Meaning and measurement. National Council of Physical Distribution Manageme.
Chicago Style CitationLa Londe, Bernard J. Customer Service: Meaning and Measurement. National Council of Physical Distribution Manageme, 1976.
MLA CitationLa Londe, Bernard J. Customer Service: Meaning and Measurement. National Council of Physical Distribution Manageme, 1976.
Warning: These citations may not always be 100% accurate.