APA Citation

Tjiptono, F. (1997). Prinsip-prinsip total quality service ( TQS ). Andi Offset.

Chicago Style Citation

Tjiptono, Fandy. Prinsip-prinsip Total Quality Service ( TQS ). Andi Offset, 1997.

MLA Citation

Tjiptono, Fandy. Prinsip-prinsip Total Quality Service ( TQS ). Andi Offset, 1997.

Warning: These citations may not always be 100% accurate.