APA Citation

Fitzsimmons, J. A. (2004). Service management: Operations, strategy, and information technology. McGraw-Hill/Irwin.

Chicago Style Citation

Fitzsimmons, James A. Service Management: Operations, Strategy, and Information Technology. McGraw-Hill/Irwin, 2004.

MLA Citation

Fitzsimmons, James A. Service Management: Operations, Strategy, and Information Technology. McGraw-Hill/Irwin, 2004.

Warning: These citations may not always be 100% accurate.