APA Citation

Tjiptono, F. (2002). Prinsip-prinsip total quality service [TQS] [2002]. Andi Offset.

Chicago Style Citation

Tjiptono, Fandy. Prinsip-prinsip Total Quality Service [TQS] [2002]. Andi Offset, 2002.

MLA Citation

Tjiptono, Fandy. Prinsip-prinsip Total Quality Service [TQS] [2002]. Andi Offset, 2002.

Warning: These citations may not always be 100% accurate.