APA Citation

Besterfield, D. H. .. [. a. (1995). Total quality management. Prentice -Hall.

Chicago Style Citation

Besterfield, Dale H. ... [et al.]. Total Quality Management. Prentice -Hall, 1995.

MLA Citation

Besterfield, Dale H. ... [et al.]. Total Quality Management. Prentice -Hall, 1995.

Warning: These citations may not always be 100% accurate.