| Summary: |
about major changes in the way in which local and regional authorities
operate, interact and communicate internally or with other administrations,
enterprises and citizens. As the closest level of government to
the citizen and the main providers of public services, local and regional
authorities are in the front line in the development of e-government
and e-governance initiative.
e-government can be defi ned in many ways, but this work identifi
es it as the composite trend of governments at all level, mainly through
their operational arm, the administration and, subsidiarily through the
access of citizens to public aff airs, aimed at promoting 1) a better and
more effi cient administration, 2) more eff ective inter-administration and
administration-enterprise relationships and 3) user-empowering servicing
and more transparent access of citizens to political decision-making.
e-governance is instead generally referred to as the capacity of
ICTs to harness changes, looking not only at the increasing use of ICTs
as a technological tool for delivering services online and improving the
effi ciency of administrations, but as a new paradigm for opening up
government services to citizens, thereby increasing transparency and
participation, and making government more responsive and centred
upon its citizens’ needs.
|