JURNAL NASIONAL TEKNIK ELEKTRO DAN TEKNOLOGI INFORMASI: Perancangan Sistem Informasi Helpdesk Menggunakan Framework ITIL V3
In order to improve and to ensure the availability of information technology (IT) services quality, many organizations now have a helpdesk which acts as a center point in solving and organizing problems. However, in the planning and implementation of Information Systems Service Helpdesk, it is neces...
| Main Author: | Evasaria M. Sipayung, Cut Fiarni, Ernest Aditya |
|---|---|
| Format: | Jurnal |
| Language: | Bahasa Indonesia |
| Published: |
Teknik elektro UGM
2017
|
| Subjects: | |
| Online Access: |
http://oaipmh-jogjalib.umy.ac.idkatalog.php?opo=lihatDetilKatalog&id=82834 |