APA Citation

REICHHELD, F. e. a. (1996). The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value. Brain & Company, Inc.

Chicago Style Citation

REICHHELD, Frederick et al. The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value. Brain & Company, Inc, 1996.

MLA Citation

REICHHELD, Frederick et al. The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value. Brain & Company, Inc, 1996.

Warning: These citations may not always be 100% accurate.