APA Citation

Brown, S. A. (1992). Total quality service: How organizations use it to create a competitive advantage. Prentice Hall Canada, Inc.

Chicago Style Citation

Brown, Stanley A. Total Quality Service: How Organizations Use It to Create a Competitive Advantage. Prentice Hall Canada, Inc, 1992.

MLA Citation

Brown, Stanley A. Total Quality Service: How Organizations Use It to Create a Competitive Advantage. Prentice Hall Canada, Inc, 1992.

Warning: These citations may not always be 100% accurate.