Analisis kepuasan dan loyalitas nasabah berdasarkan kualitas pelayanan : studi kasus pada PT. Bank Negara Indonesia [Persero] Tbk cabang pembantu Muntilan 2005
| Main Author: | Indriastuti, St. Yuse Felani |
|---|---|
| Format: | Skripsi |
| Language: | Ind |
| Published: |
Universitas Sanata Dharma
2005
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| Subjects: | |
| Online Access: |
http://www.library.usd.ac.id//web/index.php?pilih=search&p=1&q=64246&go=Detail |